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  2. Troubleshooting

Troubleshooting

A few things to try before contacting our support team

Guides

  • Removing Password Protection on Documents
  • KnowledgeLake and the log4j Vulnerability
  • User cannot login due to Username or Password change in Active Directory
  • My Upload icon in my Office 365 emails using the Outlook Add-Ins is no longer visible

Errors

  • Batch errors with "Non-existent page number" while processing
  • KnowledgeLake Stuck at "Please Wait" Screen after Login in Chrome
  • My date isn't showing up in the date picker in the index panel
  • KnowledgeLake Known Issues
  • My gateway isn't in my gateway list
  • Reserved words are not available in configuration drop downs
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