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  2. Troubleshooting

Troubleshooting

A few things to try before contacting our support team

Guides

  • User cannot login due to Username or Password change in Active Directory
  • My Upload icon in my Office 365 emails using the Outlook Add-Ins is no longer visible

Errors

  • KnowledgeLake Known Issues
  • My gateway isn't in my gateway list
  • Reserved words are not available in configuration drop downs
  • New users can't see anything in the Index Panel
  • My choice column shows (none) or defaults to incorrect value
  • Images in the Scan App are fuzzy
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