Troubleshooting
A few things to try before contacting our support team
Guides
- User(s) Unable To Search - Authentication Issue
- The "Delete Immediately" Option In Import Job Configuration Is Greyed Out
- "Sources Failed To Load" Error Message When Attempting to Use a New SQL Source
- Removing Password Protection on Documents
- KnowledgeLake and the log4j Vulnerability
- User cannot login due to Username or Password change in Active Directory
Errors
- Using Office Add-ins and the KnowledgeLake Panel Appears Blank
- OAuth error "OAuth Authorization Error: unsupported_response_type from url" When Attempting to Add a Search Catalog
- My batch is getting an error reading "startIndex cannot be larger than length of string."
- Batch errors with "Non-existent page number" while processing
- KnowledgeLake Stuck at "Please Wait" Screen after Login
- My date isn't showing up in the date picker in the index panel