Issue Description

When trying to log in, you may get stuck on a page that says "Please Wait". 

Issue Resolution

There is a known issue with KnowledgeLake when using the Honey: Automatic Coupons and Rewards extension. If you are experiencing this issue, to determine if it is caused by this, you can do the following:

1. Hit F12 to open the Chrome Developer Tools
2. Click the Console tab in the Developer Tools
3. Try and Log Into KnowledgeLake

If you are seeing the issue related to this extension, you will see the following message:

You can use another browser to log into KnowledgeLake if you do not want to uninstall this extension, or you can perform the following steps to resolve:

Please Note: Browsers that IT administrators manage will require an admin to reset the settings and/or remove the extension. If you do not see the ability to reset the settings or remove the extension, move to a different browser and repeat the steps or contact your IT administrator for assistance.

1. Disable or Remove the PayPal Honey extension in the extensions page (chrome://extensions/)
   
2. Navigate to chrome://settings/resetProfileSettings
   
3. Click Reset Settings
4. Log back into your profile to resync your settings

You should then be able to log into KnowledgeLake as expected.